Reservations Agent

Job Title: Sales Advisor

Grade: E

Location: Kestrel Court, Salford Quays, Manchester

Reports to: Team Leader

As a member of the team, you will be responsible for selling, processing and administrating reservations for both direct and trade customers.

Purpose

To drive sales to both direct and trade customers and to provide high levels of customer service and administration support.

Job Responsibilities:

Sales

  • To achieve specified sales conversion targets and to facilitate and assist the Trade to sell Island Cruises product.
  • To use appropriate tools and systems to maximise sales opportunities.
  • To identify and act on customer's buying signals.
  • To remain aware of current discounts offered and apply correctly to bookings.

Administration

  • To accurately process booking reservations and pre-book cabin reservations and to accurately input booking history information.
  • To check availability and "holiday match" and to communicate information clearly, truthfully, and compliantly in line with Island Cruises Call Guide.
  • To be aware of competitor discounts and feedback information in order to ensure Island Cruises remain competitive.

Personal

  • To achieve the highest possible standards of attendance, timekeeping and personal presentation.
  • Demonstrates behaviour in alignment with company brand values.

Applicant Requirements

  • Essential - The jobholder should have a good working knowledge of reservation systems.
  • Essential - Applicants will be required to work on a rota basis.
  • Desirable - Island Cruises product knowledge.
  • Desirable - Spanish speaking